Terms of Service

Last updated: October 7, 2026

These Terms of Service govern services provided by XGS Hosting, a business based in Maine, United States (“XGS,” “we,” “us,” or “our”). By creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree, do not use the services.

1. Eligibility and accounts

You must be at least 18 years old to create an XGS account, accept these Terms, and purchase services. You are responsible for providing accurate account information, safeguarding your login credentials, and activity conducted through your account. Contact us promptly through billing support if you believe your account has been accessed without authorization.

2. Services and acceptable use

We provide shared, dedicated, and custom hosting as described on our website or in an agreed quote. Available resources, features, prices, and service terms depend on the selected plan or quote.

Your use of any XGS service must comply with our Acceptable Use Policy, which is incorporated into these Terms. You are responsible for activity carried out through your account.

3. Billing, cancellation, and account credits

Fees are due in advance at the prices shown at checkout or in your custom quote. PayPal and Stripe process payments. XGS receives transaction and payment-status information, not your full payment credentials.

To request cancellation, submit a ticket through billing support. The effective date depends on billing status and service type, and we will confirm it in the ticket. When practical, cancellation will stop future renewal while leaving the service active through the paid-through date.

During an active billing period, you may request an account credit for the unused portion of service. The calculation may take billing status and service type into account. A credit will be issued only when the calculated amount is at least $5. Credits are not cash refunds and cannot be transferred or redeemed for cash. Credits remain available while the account is active and not banned; unused credits cannot be used after account closure or a ban.

4. Uptime and service credits

We target at least 90% monthly uptime for each hosted game or bot server, measured per calendar month. A server is considered up when it is reachable at its assigned address. Control-panel availability is measured separately and is not included in the server uptime calculation. Downtime caused by scheduled maintenance, customer actions or configuration, or upstream providers is excluded. XGS will verify outages attributable to our service using its monitoring and support review.

If you believe the monthly target was not met, submit a request through billing support within 30 days after the affected month ends. Any service credit is provided on request, and its amount is determined case by case. Credits are subject to the account-credit terms above.

5. Suspension, bans, and termination

We may suspend or terminate services when reasonably necessary because of non-payment, a violation of these Terms, abuse, a security threat, or a material risk to our infrastructure or other customers. Where practical, we will provide notice and an opportunity to address the issue. We may act without advance notice when necessary to limit immediate harm or comply with law.

Information related to a banned account may be retained case by case when needed to investigate or prevent abuse, resolve a dispute, or comply with law. We limit retained information to what is reasonably needed, restrict access, review it periodically, and delete it when it is no longer needed, unless law requires otherwise. Server files and backups remain subject to the deletion schedule in Section 6.

6. Customer data and backups

You are responsible for keeping copies of server content and other data you need. XGS will delete server files and backups within 30 days after the service ends on its confirmed cancellation effective date, including for banned accounts. Information may be retained separately where needed for a documented dispute, security matter, or legal obligation, subject to the retention terms in our Privacy Policy.

7. Availability and changes to services

Service availability may be affected by maintenance, network or hardware problems, attacks, customer actions, upstream providers, and events outside our reasonable control. The uptime commitment and exclusions in Section 4 describe when service credits may be requested.

We may change or discontinue features or plans. We will give at least 30 days’ notice before material changes to these Terms take effect.

8. Disclaimers and legal rights

Except for express commitments in these Terms, services are provided as available. Nothing in these Terms excludes a warranty, remedy, or other right that cannot legally be excluded or limited.

9. Governing law

These Terms are governed by the laws of the State of Maine, United States, without displacing any legal protections that cannot be waived.

10. Changes and contact

We will post updated Terms on this page and give at least 30 days’ notice before material changes take effect. For questions about these Terms, billing, or cancellation, contact us through billing support.