Privacy Policy

1. Information we collect

We may collect information you provide directly to us, including your name, username, business name, billing address, email address, phone number, payment-related details, support requests, account content, and any other information you choose to submit.

We may also collect technical and service-related information such as IP addresses, device and browser data, authentication logs, panel activity, resource usage, service metadata, ticket history, fraud-prevention signals, and communications with us.

2. How we use information

• To create, maintain, secure, bill, and support your account and services.
• To prevent abuse, fraud, spam, unauthorized access, and network or platform misuse.
• To communicate with you about invoices, incidents, support matters, service changes, and policy updates.
• To improve service quality, stability, deployment workflows, and customer experience.
• To comply with legal obligations, law-enforcement requests, and legitimate business recordkeeping needs.

3. Legal bases and consent

Where required by applicable law, we process personal information based on one or more legal grounds, including performance of a contract, legitimate business interests, compliance with legal obligations, protection against fraud and abuse, and your consent where consent is required.

4. Cookies and similar technologies

We may use cookies, session tokens, analytics tools, and similar technologies to keep you signed in, remember preferences, secure our systems, understand traffic patterns, and improve our website and billing experience. You can usually control cookies through your browser settings, but some features may not work properly if you disable them.

5. Payments

Payment transactions may be processed by third-party payment providers. We do not necessarily store full payment card details on our own systems, but we may retain billing contact data, payment status, invoices, transaction identifiers, and fraud-prevention records associated with your purchases.

6. Support, content, and service data

When you open tickets, request assistance, or use hosted services, we may have access to service metadata, logs, configuration details, and content necessary to troubleshoot, maintain, secure, or enforce our policies. We do not claim ownership of your content, but we may access relevant data where needed to operate the service, investigate abuse, respond to support requests, or comply with law.

7. Sharing of information

We may share information with infrastructure providers, payment processors, fraud-prevention vendors, software vendors, professional advisors, affiliates, contractors, and other service providers that help us operate the business. We may also disclose information when required to comply with the law, protect rights and safety, enforce agreements, or respond to valid legal process.

We do not sell personal information in the ordinary sense of selling customer lists for cash. If applicable law gives specific opt-out rights for certain targeted advertising or data-sharing practices, you may contact us to exercise those rights.

8. Data retention

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, satisfy legal obligations, detect abuse, and preserve security logs. Retention periods may vary based on account status, the nature of the data, and legal or operational requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. International processing

Your information may be processed or stored in the United States or other locations where we, our providers, or our infrastructure partners operate. By using the services, you understand that information may be transferred to jurisdictions that may have different data protection laws than your own.

11. Your rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of certain personal information, as well as rights to object to certain processing. We may need to verify your identity and may deny or limit requests where permitted by law.

12. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us improperly, contact us so we can review and remove it where appropriate.

13. Third-party services

Our website and services may link to or integrate with third-party services, panels, communities, payment processors, game platforms, and software repositories. We are not responsible for the privacy practices of third parties, and their policies govern their handling of your information.

14. Policy changes

We may update this Privacy Policy from time to time by posting the revised version on this page. Your continued use of the services after a revised policy becomes effective means you accept the updated policy.